Still have some questions around our process, check out our frequently asked questions below.
Once we have reviewed and accepted the task, we have confidence that we will be able to assist, therefore by receiving payment, we can start investing our time in finding an outcome.
Payment can be made via a secure payment portal.
The more detail you give us about the challenge, including what has been done, who has been contacted, the better our chances of giving a suitable and clear outcome.
We do not guarantee to provide our customers with success, success to us is finding an outcome to these challenges that is suitable and clear for all parties. We do not litigate and are not a team of lawyers. Solvent is about getting answers to your highly frustrating challenges and navigating bureaucratic structures for our clients.
This does depend on the applicable institution as although we are confident in giving you a suitable outcome, we are also realistic and do not want to give you false expectations. We will however communicate our progress with you daily.