Still have some questions around our process, check out our frequently asked questions below.

Why do I pay before I receive an outcome?

Once we have reviewed and accepted the task, we have confidence that we will be able to assist, therefore by receiving payment, we can start investing our time in finding an outcome.

How do I pay?

Payment can be made via a secure payment portal.

What information do I need to supply?

The more detail you give us about the challenge, including what has been done, who has been contacted, the better our chances of giving a suitable and clear outcome.

Will my problem be solved?

We do not guarantee to provide our customers with success, success to us is finding an outcome to these challenges that is suitable and clear for all parties. We do not litigate and are not a team of lawyers. Solvent is about getting answers to your highly frustrating challenges and navigating bureaucratic structures for our clients.

How long will it take to provide me with an outcome?

This does depend on the applicable institution as although we are confident in giving you a suitable outcome, we are also realistic and do not want to give you false expectations. We will however communicate our progress with you daily.

What does Solvent do with my information?

All information is kept confidential and will only be used for the specific task. Refer to Privacy Policy.